Your Benefits Continued . . . .

CTI reduces the cost of supporting your students and their computers by the standardization of hardware and software; which is pre-configured to what your campus IT department requests. With students’ software already set-up for them--including their campus email and your chosen anti-virus program actively set to auto-update, you are going to have a lot fewer requests for help. This solution and free service is defrayed by the manufacturers’ authorized warranty service reimbursement programs and also a few upgrades included in the initial computer purchases. Student computer pricing from CTI reflects both a standard educational discount and a volume discount arranged by CTI with the manufacturers.

Student’s Computer Problems: The Nature of the Beast

Students come to you with a wide variety of computers, hardware, and software. Supporting students when they run into difficulties with their computers is a full-time problem.

• > Who meets these needs on campus?
• > How do they find a Sony, HP, or Toshiba service center close to campus?
• > Where do they find parts for the computer their neighbor built for them?
• > How do they get their new email address on campus to work?
• > Is the school going to buy more computers because of rising usage?
• > Are students running pirated software on their own computers?
• > Is there software required by particular teachers, or if not required, at least suggested?

Other Campus IT Solutions: How They Try to Tame the Beast

Most institutions solve this problem in one of two ways:

1. Divert the time and expertise of their IT staff to servicing the needs of students which costs the institution non-recoupable dollars and delays other campus wide IT projects.
2. Leave students to solve their computer problems either by using other students, or through phone support offered by the manufacturer or by going off campus to an authorized service center.

How do we solve these problems?