CTI's Core Business

A breakdown of the problems and solutions as we see it.

Virus Protection

Problem: More than half of the computer problems students experience are virus programs infecting their computers. Students in general

  • don’t have an anti-virus program, or
  • don’t have it set-up correctly to update regularly, or
  • their contract has expired making them vulnerable.

Solution: CTI provides a current nationally recognized anti-virus program configured to continually update online. This solution alone will save time and money for any campus IT department, with minimal upfront cost to the students.

Software Piracy

Problem: Loading software borrowed from a neighbor may seem innocent to most students, but having legitimate purchased licenses is required by U.S. law.

Solution: Because CTI bundles larger programs used by students at a discounted price before going on campus (for example Microsoft Office), the need to “borrow” software from other students decreases.

Computer Hardware Failure

Problem: Failure rates of computers range from 2% to 22%. Reliability varies per manufacturer.

Solution: CTI sells durable reliable name brand hardware with the lowest failure rates. This reduces down-time for students and demand on IT departments.

Standard Warranty

Problem: Standard Warranty does not cover accidental damage by students.

Solution: CTI bundles warranty upgrades at minimal costs, providing free service when a student accidentally damages their own computer/LCD screen/etc. This is especially beneficial to students when they have their parents purchase the warranty up front instead of taking $300 to $600 out-of-pocket during the school year for a quick resolution on something not covered under a standard warranty.

Standardization

Problem: With more than 20 major name brand manufacturers averaging 30 computer models each, a technician servicing students’ computers may see up to 10 different computers a day.

Solution: Standardized hardware helps ease the burden of the IT department. Standardization gives them the same computer to look at every time, allowing the on-campus technicians familiarity with the hardware and software, reducing guesswork and making it easier to develop and implement standard solutions.

Software Set-up

Problem: Software conflicts and email services.

Solution: CTI can configure software and set-up email service for a student’s email account allowing the computer to connect to the campus’s email services right out of the box with no hassles for the student or the IT department.

Software Failure

Problem: Software failure. The student’s software stops working correctly.

Solution: As part of the configuration process, CTI can either set-up each computer with a re-install safeguard or supply a DVD of the campus’s standard software configuration. If any student’s computer experiences software failure, the student can easily restore their own software or be guided through a restore process by CTI over the phone.

Service

Problem: Few campuses are service authorized by the manufacturers. Once the campus IT department determines a computer has a hardware problem, they tell the student to call the manufacturer for help. Most manufacturers will then either direct the student to the nearest off-campus service center or have the student pack up the computer and ship it to an out-of-state manufacturer’s service center.

Solution: CTI caters to students by coming on campus to pick-up and service their computers. CTI can also label each laptop with a sticker on the bottom with CTI’s warranty service phone number.

CTI' also provides a free computer through its loan program if a computer needs a couple days to be serviced.

More Information

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